Return policy

Return Policy

At Bookyflex.com, we want you to be completely satisfied with your purchase. Since we sell digital products, such as e-books, our return policy is different from that of physical goods. Please read our return policy below to understand the terms and conditions.

1. No Returns on Digital Products

Due to the nature of digital products (e-books), we do not offer returns, refunds, or exchanges once the product has been downloaded or accessed. By purchasing an e-book, you acknowledge and agree that digital products are not eligible for return under any circumstances.

2. Issues with the Download or File

If you encounter any issues with downloading or accessing your e-book after purchase, please contact our customer support team at [Your Contact Email]. We will make every effort to resolve the issue and ensure that you are able to access your product.

3. Defective or Damaged Files

If the file you purchased is corrupted or cannot be opened, please reach out to us at [Your Contact Email]. We will verify the issue and provide you with a new, working file of the same product, at no additional cost.

4. Change of Mind

Due to the instant access to digital products, we cannot offer refunds or accept returns if you change your mind after the purchase is complete. We strongly recommend reviewing product descriptions, previews, and any available samples before making a purchase.

5. Refund Exceptions

In rare cases where a technical error or a mistake has occurred on our end (such as you receiving the wrong e-book or being charged incorrectly), we will gladly offer a full refund or replacement. Please contact us within 7 days of your purchase if you believe such an issue has occurred.

6. How to Request a Refund (In Eligible Cases)

If you are eligible for a refund due to a technical error or other exceptional circumstance, please contact our support team within 7 days of purchase, and include the following information:

  • Your order number
  • A description of the issue or problem
  • Any relevant screenshots or details that may help us resolve the issue

Once we have reviewed your request, we will notify you about the next steps and whether a refund or replacement is possible.

7. Contact Us

If you have any questions regarding our Return Policy or need assistance, please contact us:

  • Email: info@bookyflex.com